BOC Help Page

Help with Cookies

Please see the section that applies to you and the cookie problem you are having.

Check your computer's Time/Date settings
Internet Explorer versions: 4x and up.
Netscape versions: 4x and up.
AOL versons: 3x and up.
Opera 7.11
Mozilla
Firefox
Safari
Camino
Konqueror
Modify your security/firewall/anti-virus software settings
Try a different browser

After you make changes to your computer, you will need to refresh the page you are on for the changes to work, or you may need to reboot your computer for the changes to become enabled.

Check your computer's Time/Date settings
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Sometimes your browser does not accept cookies because the Time/Date in your task bar is set to an incorrect date.

To adjust your Time/Date:

1. Right click on the time and click on Adjust Date/time
2. Proceed to #3 below

Or
1. Click Start, point to Settings, and then click Control Panel
2. Double-click Date/Time
3. On the Date & Time tab, set your computer's date to the current date
4. Click OK

Internet Explorer
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Internet Explorer 6.x:
1. In Internet Explorer click on Tools at the top of the window
2. Select Internet Options
3. Click on the Privacy tab
4. Click on the Advanced button
5. Ensure that Override automatic cookie handling is checked
6. First and Third party cookies should be set to Accept
7. Check Always allow session cookies
8. Click on OK
9. Exit Internet Explorer and restart your browser

Internet Explorer 5.x (Windows):
1. From the Tools menu, click Internet Options
2. Click the Security tab
3. Click the Custom Level button
4. Click on the Advanced button
5. Scroll down through the window to locate the Cookie Section. Internet Explorer 5 contains two separate locations where cookies are changed:
Allow Cookies that are stored on your computer
Allow per-session Cookies, not stored
6. Enable your cookies at each location
7. Click OK
8. Exit Internet Explorer and restart your browser
Internet Explorer 5.x (Macintosh):
1. Click Edit
2. Select Preferences
3. Under the Receiving Files option, select Cookies
4. Under When receiving cookies: select the desired level of cookie acceptance
5. Click OK

Internet Explorer 4.x:
1. Click on View
2. Go to Internet Options
3. Click Security tab
4. Click on Custom Level
5. Scroll Down to Cookies
6. Enable Cookies should be selected
7. Click OK

Netscape
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To determine the version of Netscape on your computer:
1. Click Help from the menu at the top of the screen
2. Click About Communicator (a screen should display giving you the version)

Netscape Navigator 7.x
1. Click Edit on the Toolbar
2. Click Preferences
3. Click the Privacy and Security category; expand the list to show the subcategories
4. Click Cookies
5. Three options are displayed. Do the following:
Check Enable all cookies
6. If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

Netscape Navigator 6.x
1. Click Edit on the Toolbar
2. Click Preferences
3. Click the Privacy and Security category; expand the list to show the subcategories
4. Click Cookies
5. Three options are displayed. Click the appropriate choice: Do the following:
Check Enable all cookies
6. If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

Netscape Navigator 4.x
1. Click on Edit, and then click Preferences
2. Click on the Advanced
3. In the Cookies section, select Accept all cookies
4. Click OK

Netscape Navigator 3.x
1. Go to Options on the menu bar
2. Pick Network Preferences
3. Click the Languages tab
4. Click the checkbox next to Enable Java
5. Click OK

AOL
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To determine the version of AOL on your computer:
1. Click Help from the menu at the top of the screen
2. Click About America Online

NOTE: If these changes do not work for you, please minimize the AOL Browser and open and use another browser like Internet Explorer or Netscape.

Enabling Cookies on AOL 9.0:
1. Click on the AOL Settings icon near the top of your AOL window
2. In the Essentials section, click on Internet [Web] Options
3. Click on the Privacy tab
4. Click on the Advanced button
5. Ensure that Override automatic cookie handling is checked
6. First and Third party cookies should be set to Accept
7. Check Always allow session cookies
8. Click OK
9. Click Apply and then OK
10. Exit AOL and restart your computer (This step is important. Do not skip.)

Enabling Cookies on AOL 8.0:
1. Click on the AOL Settings icon near the top of your AOL window
2. In the dropdown that appears, select Preferences
3. Click the By Category tab
4. Find Internet in the listings
5. Click on the Privacy tab
6. Click on the Advanced button
7. Ensure that Override automatic cookie handling is checked
8. First and Third party cookies should be set to Accept
9. Check Always allow session cookies
10. Click OK
11. Click Apply and then OK
12. Exit AOL and restart your computer (This step is important. Do not skip.)

Enable Cookies on AOL (v6.0) for WINDOWS:
1. Click on MY AOL
2. Click Settings on the main toolbar
3. Click Preferences
4. Click on Internet Properties (WWW)
5. Click the Security tab
6. Click on the Internet Zone, then click on the Custom button on the bottom of the window. The Security Settings window will appear
7. Scroll down until you see Cookies
8. Click Enable for the Allow per-session cookies option
9. Click OK

Enable Cookies on AOL (v5.0) for WINDOWS:
1. Click on MY AOL
2. Click Preferences
3. Click on WWW
4. Click on the Security tab
5. Click on the Internet Zone, then click on the Custom button on the bottom of the window. The Security Settings window will appear.
6. Scroll down until you see Cookies.
7. Click Enable for the Allow per-session cookies option
8. Click OK

Enable Cookies on AOL (v4.0) for WINDOWS:
1. Click on Start Menu from desktop
2. Click on Settings, then Control Panel
3. Click on the Internet icon
4. Click the Advanced tab and scroll down until you see the word Cookies
5. Click on Always accept cookies
6. Click on Apply and then OK to exit.

Enable Cookies on AOL (v3.x) for WINDOWS or (v4.x) for MACINTOSH:
1. Click on Members or MY AOL
2. Click Preferneces
3. Click on WWW or WEB
4. Click on Advanced tab and scroll down until you see the word Cookies
5. Enabled should be selected
6. Click OK

Enable Cookies on AOL (v3.x) for MACNTOSH:
1. Cookies are NOT available through v3.x for Mac. AOL recommends upgrading to AOL 5.0
2. This is available to download at http://free.aol.com.

Opera
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Opera 7.11
1. From the File menu, choose Preferences
2. Click the Privacy category
3. Check Enable Cookies
4. From the Normal Cookies drop-down menu, select Automatically accept all cookies
5. From the Third Part drop-down menu, select Automatically accept all cookies
6. Click OK

Mozilla
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Mozilla
1. Go to Edit on top of browser
2. Choose Preferences on bottom of list
3. Open the Privacy & Security menu on the left side of the box
4. On the right side of box choose Enable all cookies
5. Press OK

Firefox
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Mozilla Firefox
1. Select Tools then Options... from the main menu
2. Select Privacy from the left panel of options
3. Expand the Cookies options on the right
4. Select Enable Cookies
5. Select For the originating website only

Safari
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Safari 1.0
1. From the Safari Menu, choose Preferences
2. Click the Security icon
3. In the Accept Cookies selection box, chose Always or Only from sites you navigate to

Camino
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Camino
1. Select Preferences from the Camino menu
2. Select the Privacy icon
3. Select Enable cookies
4. Close the Preferences by clicking in the window's close box

Konqueror
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Konqueror
1. Under Settings select Configure Konqueror
2. In the Settings window, select Cookies
3. On the right-hand side panel select Enable Cookies

Modify your security/firewall/anti-virus software settings
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Security/firewall/anti-virus software can sometimes affect how browsers handle cookies. Please make sure you have cookies enabled in your software, or add "BOC123.com" to your "safe list" of sites.

Zone Alarm
1. In Zone Alarm, select Privacy
2. Under Cookie Control, click Custom
3. In Custom Privacy Settings:
A. Uncheck the box that says Block session cookies
B. Uncheck the box that says Block persistent cookies
C. Uncheck the box that says Remove private header information
D. Uncheck the box that says Expire Cookies
4. Click OK

Norton Personal Firewall
1. Double click on the Norton Personal Firewall icon in the tray
2. Click on the Open option in the pop-up menu
3. Click the Options icon in the Norton SystemWorks menu box
4. Click on the Personal Firewall option in the Options menu box
5. Click the Advanced Options button at the bottom of the Norton Personal Firewall Options menu box to retrieve the default settings menu box
6. Make sure you are in the Web tab. There may be several domains already listed in this area
7. Click on the Add Site button at the bottom of the Web defaults window
8. You will need to enter " BOC123.com " (without the quotes) as a new default. This should active the default rules section of that window
9. Make sure the Cookies and Referer (under Browsing Privacy) are set to permit as a default rule for the BOC123.com domain
10. Click OK, then click OK again

McAfee Privacy Service
1. Right-click the red M icon by your system clock
2. Click Privacy Service
3. Click Options
4. The McAfee Privacy Service window appears. Click the Cookies tab
5. Enter each website address from which you would like to allow cookies
6. Click Add
7. Once completed, close the window

Try a different browser
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AOL users in particular may want to try using a different browser other than the default AOL Browser:
1. Connect to AOL as you normally do
2. Start a separate web browser program (other than the AOL browser) such as Microsoft Internet Explorer or Netscape